This Privacy Policy explains how Rimage Solutions, 5053 Shore Side Dr, Lakeland, Florida 33812 ("Rimage," "we," "us" or "our"), collects, uses, discloses and protects information through the website at www.rimagesolutions.net (the "Website"). By using the Website, you agree to this Privacy Policy and our Terms of Use, including the binding arbitration provisions in Section 13 of the Terms of Use, which apply to any dispute about privacy.
1. Scope
This policy applies only to information collected through the Website. It does not apply to data that our clients provide to us, or that we process on their behalf, through our products and services (such as CareAnalytix, Rimagination or BPO services). That data, including any protected health information ("PHI"), is governed by our written client agreements, Business Associate Agreements and applicable law, including HIPAA. Our clients are responsible for their own privacy notices to patients and members.
2. Do not send us health information through the Website
The Website is not designed to collect PHI or patient information, and you should not submit it through the contact form or by email from the Website. If we learn that PHI was submitted through the Website, we will take reasonable steps to delete it.
3. Information we collect
Information you provide. When you use our contact form, we collect your name, organization, role, organization type, email address, phone number, areas of interest and the content of your message. We also collect your answer to our security question (CAPTCHA), which is used only to block automated spam.
Information collected automatically. Like most websites, our web server automatically records technical information when you visit, such as your IP address, browser type, device and operating system, the pages you request, the referring page, and the date and time of each request. When you submit the contact form, your IP address and submission time are included with your message for security and spam prevention.
Cookies. The Website does not use advertising cookies, analytics tools or tracking pixels, and we do not build profiles of visitors. Third-party content described in Section 4 may set or read its own cookies.
4. Third-party content and services
Some Website features are provided by third parties who may receive your IP address and browser information when you load a page:
- Google Fonts (Google LLC), which delivers the typefaces used on the Website;
- Google Maps (Google LLC), which displays our office location on the Contact page; and
- links to LinkedIn and YouTube, which collect information only if you click through to their sites.
These providers use information under their own privacy policies, which we do not control.
5. How we use information
- to respond to your inquiries and demo or assessment requests, and to send you a copy of your submission;
- to communicate with you about our products and services that you have asked about;
- to operate, maintain, secure and improve the Website, including preventing spam, fraud and abuse;
- to comply with legal obligations, enforce our Terms of Use and protect our rights, property and safety; and
- for any other purpose we describe to you when we collect the information, or with your consent.
6. How we disclose information
We do not sell your personal information, and we do not share it for targeted or cross-context behavioral advertising. We disclose information only:
- to service providers that host the Website and deliver email for us (such as our web hosting and email provider) and other vendors who process information on our behalf under confidentiality obligations;
- if required by law, subpoena, court order or other legal process, or to respond to lawful requests from public authorities;
- when we believe in good faith that disclosure is necessary to protect the rights, property or safety of Rimage, our clients or others, or to investigate fraud or security incidents;
- in connection with a merger, acquisition, financing, sale of assets or similar transaction, subject to this policy's protections; and
- with your consent or at your direction.
7. Email communications
If you contact us, we may reply by email or phone. We will send marketing emails only to people who have contacted us or asked to hear from us, and every marketing email will include a way to opt out, consistent with the federal CAN-SPAM Act. The automatic copy of your contact form submission is a transactional message.
8. Data retention
We keep contact form submissions and related correspondence for as long as needed to respond to you and manage any resulting business relationship, and afterward as required for legal, accounting, security or dispute-resolution purposes. Server logs are kept for a limited period for security and troubleshooting. When information is no longer needed, we delete or de-identify it.
9. Security
We use administrative, technical and physical safeguards designed to protect information, including encrypted (HTTPS) connections, restricted access, and hosting and email delivery through secure providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a breach of security involving your personal information occurs, we will provide notice as required by applicable law, including Section 501.171, Florida Statutes.
10. Your choices and requests
You may ask us to access, correct or delete personal information you submitted through the Website, or to stop sending you marketing emails, by emailing connect@rimagesolutions.net or writing to the address in Section 14. We will verify your identity before acting on a request and will respond within the time required by applicable law, and in any event within 45 days where practicable. We may keep information where we are required or permitted by law to do so.
Do Not Track. Because the Website does not track visitors across third-party websites, it does not respond to browser "Do Not Track" signals.
11. Children's privacy
The Website is intended for healthcare organizations and business professionals and is not directed to anyone under 18. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will delete it.
12. Visitors outside the United States
The Website is operated from, and hosted in, the United States, and is intended for use by visitors in the United States. If you access it from elsewhere, you understand that your information will be transferred to, processed and stored in the United States, where data protection laws may differ from those in your country.
13. Changes to this policy
We may update this Privacy Policy at any time by posting a revised version with a new effective date. Your continued use of the Website after the update means you accept the revised policy. If we make a material change to how we use personal information we have already collected, we will take reasonable steps to notify affected individuals as required by law.
14. Contact us
Questions or requests about this Privacy Policy: connect@rimagesolutions.net or 863.512.4062.
Rimage Solutions
Attn: Privacy
5053 Shore Side Dr
Lakeland, FL 33812
Any dispute relating to this Privacy Policy is subject to the Notice of Dispute requirement (sent by certified mail to Rimage Solutions, Attn: Legal Notices – Disputes, at the address above), binding arbitration in Polk County, Florida, and the other terms in Section 13 of our Terms of Use.